SHIPPING INFO
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ARTCESSORIE uses both FedEx and UPS as carriers, we also use a variety of other major carriers to support our larger deliveries. Items purchased together will not necessarily be shipped together. All ship times are in business days. Please allow 3 business days for order processing prior to shipping. Curbside Shipping: Some oversized items may be too large to ship via FedEx or UPS, those items will be shipped to you via Freight Delivery Curbside Drop Service. This service will require that you sign for the delivery at the curb. Curbside Delivery can take three to four weeks to arrive once shipped from the warehouse. We will advise when items ordered will require Curbside Delivery. We will always advise the shipping specifications of your order. Product availability and pricing are subject to change without notice. Special Delivery and handling charges are based on total value of your order and the size, shape or weight of the item(s) being purchased. All orders received over $250.00 will be shipped with a signature requested for delivery. If there is a delay in the shipping of part of your order, we will notify you of the items(s) that may be affected. Also, please note, depending on the size of the item ordered and the number of pieces requested, all items ordered may not arrive in the same box or on the same day. |
SHIPPING QUESTIONS
Q: What does shipping cost?
A: ARTCESSORIE offers FREE curbside delivery on all items site wide (subject to change without notice), shipping within the contiguous 48 States, with some exceptions. These exceptions include: inside delivery and white glove delivery options, these options are offered and will incur additional fees. Please email us or call us to request these delivery options.
Any additional services such as "lift gate", "inside delivery", "re-delivery / re-consignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility;
ARTCESSORIE cannot take responsibility for any charges that incur as a result of additionally requested freight services.
Q: Will the carrier bring my item(s) into my home?
A: ARTCESSORIE offers "Inside Delivery" as a shipping option and at an additional cost on all items. Please email us or call us to arrange this option for orders. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup. Additional labor may be subject to additional charges.
Q: When will I receive my purchase?
A: If the item(s) you purchase is in stock, you should receive them within two weeks, unless an expedited shipping method has been established. Due to the made-to-order, custom and oversized nature of many our products, many of which are subject to longer lead times and limited stock. Lead times may vary based on the item's place of origin, items which are built domestically are typically delivered in 4-6 weeks. Special Order items which are imported from overseas typically take between 8-10 weeks. In rare instances, Special Order items which are both imported and custom-built may take up to 16 weeks. If you would like to verify stock and /or lead times prior to placing an order, please email us or call us at: 1-770- 378-3316.
Q: What if my order arrives damaged?
A: Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 10% handling fee.
Q: What if I'm unavailable to receive my order?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.
Q: Do you ship overseas?
A: We ship to some international locations, please email us to inquire and provide the following information:
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1) The item(s) and quantity you require 2) The full address of where the item(s) will be shipped (include street address, city, postal code and country) 3) Please verify whether the address is a residential or commercial address 4) Please specify preferred method(s) of shipping:
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Note: International orders are subject to additional shipping charges based on the size and weight of the item and the delivery location. For overseas shipping, please contact us via email or call us at (770) 378-3316 for an international rate quote.
Q: How can I track my order?
A: At the point your order is shipped, we will provide a tracking number. However, we are always happy to track your order for you. To track your order, please email us or call us at 1-770-378-3316 and provide us with the details of your order.