FAQs

FREQUENTLY ASKED QUESTIONS (FAQ's)

  

PAYMENT QUESTIONS

Q: Which credit cards do you accept?

A: ARTCESSORIE uses PayPal payment technology for all orders placed in the Contiguous 48 States, we accept American Express, Discover, Mastercard and Visa.  We are PayPal verified.  

Q: Aside from credit cards, what alternative methods of payment do you accept?

A: ARTCESSORIE accepts checks, money orders and wire transfers. Payments made by check, money order or wire transfer must be made in full at the time of purchase. Orders will be processed once the proper funds have cleared. Payments made via PayPal are charged in full, automatically at the time of purchase. For orders made outside the Contiguous 48 States, ARTCESSORIE accepts PayPal and wire/bank transfers only.  We do not accept international credit cards.

Q: Do I have to pay sales tax?

A:  ARTCESORIE does not assess sales tax for orders within the contiguous 48 states, this includes sales tax for instate deliveries to Georgia, ARTCESSORIE incurs this cost.

Q: When will I be charged for my order?

A: All purchases made on ARTCESSORIE.com are processed via PayPal and are automatically charged in full at the time of purchase.

Other transactions, including custom orders made by check, money order or bank/wire transfer, and all overseas orders must commence at the time of purchase.

 

SECURITY QUESTIONS

Q: How do I know your shopping cart is secure?

A: ARTCESSORIE uses industry standard SSL (Secure Socket Layer) software to encrypt your personal information. For the highest level of security, our shopping cart is powered by Shopify.com ecommerce technology.

Q: Can I place an order over the phone?

A: Yes. To place an order over the phone, please call us at: 770- 378-3316 or you may email us to request that we call you.

Q. How will my personal information be used?

A: ARTCESSORIE will only use your personal information to process and ship your order. We will never sell your information to any third parties. Any personal information submitted on our website will only be used to process and ship your order. Regarding your financial information, we process all payments via PayPal to ensure the highest level of security, therefore we never have access to your credit card or payment information.

 

SHIPPING QUESTIONS

Q: What does shipping cost?

A: ARTCESSORIE offers FREE curbside delivery on all items shipping within the contiguous 48 States, with some exceptions. These exceptions include inside delivery and white glove delivery options, these options are offered and will incur additional fees. Please email us or call us to request these delivery options. Any additional services such as "lift gate", "inside delivery", "re-delivery / re-consignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility; ARTCESSORIE cannot take responsibility for any charges that incur as a result of additionally requested freight services.Please note: International orders are subject to additional shipping charges based on the size and weight of the item and the delivery location. For overseas shipping, please contact us via email or call us at (770) 378-3316 for an international rate quote.

Q: Will the carrier bring my item(s) into my home?

A: ARTCESSORIE offers "Inside Delivery" as a shipping option and at an additional cost on all items. Please email us or call us to arrange this option for orders. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup. Additional labor may be subject to additional charges.

Q: When will I receive my purchase?

A: If the item(s) you wish to purchase are in stock, you should receive them within two weeks, unless an expedited shipping method has been established. Due to the made-to-order, custom and oversized nature of many our products, many of which are subject to longer lead times and limited stock. Lead times may vary based on the item's place of origin, items which are built domestically are typically delivered in 4-6 weeks. Special Order items which are imported from overseas typically take between 8-10 weeks. In rare instances, Special Order items which are both imported and custom-built may take up to 16 weeks. If you would like to verify stock and /or lead times prior to placing an order, please email us or call us at: 1-770- 378-3316.

Q: What if my order arrives damaged?

A: Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 10% handling fee.

Q: What if I'm unavailable to receive my order?

A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.

Q: Do you ship overseas?

A: Yes. Almost all of our products can be shipped anywhere in the world. We can ship via ocean freight and air freight, both of which have their advantages. If you live overseas and would like to place an order, please email us for a shipping rate quote with the following information:

 

1) The item(s) and quantity you require 2) The full address of where the item(s) will be shipped (include street address, city, postal code and country) 3) Please verify whether the address is a residential or commercial address 4) Please specify preferred method(s) of shipping:

 

a) Ocean Freight - Door to Sea Port b) Ocean Freight - Door to Door c) Air Freight - Door to Airport d) Air Freight - Door to Door

Q: How can I track my order?

A: At the point your order ships you will receive a tracking number.  However, we are always happy to assist you with tracking your order. To track your order, please email us or call us at 1-770-378-3316 and provide us with the details of your order.

 

POLICIES

Q: What is your price matching policy?

A: ARTCESSORIE offers a distinctive and unique selection of furnishings and accessories, that are in many cases made-to-order or customized and its our policy to extend our customer the best possible price given the aforementioned characteristics. If you see an item you're interested in at a competitor's website at a lower price, please contact us and request a price match. If we can determine that the item is identical (same manufacturer, fabric, finish, trim, foam, quality, etc.) we will match the price. Our price match policy can not be combined with any other discounts. Additionally, once an item has shipped, we cannot offer any retro-active price-matching or discounts.

Q: What is your return policy?

A: ARTCESSORIE wants your shopping experience to be a positive one, your satisfaction is our goal. However, due to many of our products being made-to-order, custom and/or oversized in nature, we are unable to offer refunds or exchanges. All Sales Are Final. Please contact us if you have questions regarding product descriptions, dimensions, color, or the overall details of the item, we are happy to assist you.

Q: What is your cancellation policy?

A: Because many of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24 hour period, you will be responsible for paying shipping back to the manufacturer and a restocking fee. All cancellation requests must be emailed to cs@artcessorie.com.

Q:Is my purchase protected by a warranty?

A: Each product is covered by the warranty offered by its manufacturer. For more information, please email us or call us at 1-770-378-3316.

Q:What does "Special Order" mean?

A: "Special Order" typically refers to a product(s) which are customized to your own specifications, and items which are imported on a per-order basis. "Special Order" may also refer to items that are in a stocked in limited quantities but in special order color combinations. "Special Order" items may not be cancelled from the time of purchase and are not returnable. Because of the custom nature of "Special Order" items, each order is charged in full at the time the order is placed. The lead times on special orders vary based on the item's place of origin. Special Order items which are built domestically are typically delivered in 4-6 weeks. Special Order items which are imported from overseas typically take between 8-10 weeks. In rare instances, Special Order items which are both imported and custom-built may take up to 16 weeks. Note: "Special Orders" are not cancelable or returnable.

 

 

LEGAL DISCLAIMER All domestic and international orders are subject to the governing laws of the United States of America and the State of Georgia.  ARTCESSORIE is not responsible for 'NOMINAL' color and/or size discrepancies. All measurements advertised are within 1-1.5" accuracy to the manufacturer's specifications.

 

 

 

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