ARTCESSORIE wants your shopping experience to be a positive one, your complete satisfaction is our goal. However, due to many of our products being made-to-order, customized and/or oversized in nature, we are unable to offer refunds or exchanges.
All Sales Are Final. If you require additional product information (descriptions, dimensions, color, or any additional details about the item) prior to purchase, please contact customer service or call us at 1-770-378-3316, we are happy to assist you.
Note: All shipments should be inspected immediately upon arrival, cartons with apparent damage should be opened and inspected with the delivering carrier's driver. Please know that we make every effort to ensure that products are packed and shipped with attention and care.
Damaged Orders Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery.
After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. In the event of CONCEALED DAMAGE discovered after delivery, notify us immediately, so a report can be filed with the carrier for damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 15% handling fee.
ALL CLAIMS FOR DAMAGES MUST BE MADE WITHIN 48 HOURS OF RECEIPT DELIVERY. Save all damaged cartons until claims are settled. For return of damaged items, please contact customer service to arrange for replacement, credit or refund.
How to return damaged items: If you received a damaged item, please follow these steps:
1. Contact our customer service department and obtain an RMA (return merchandise authorization) number. No returns will be accepted without an RMA number.
2. Pack and seal your item securely in its original packaging.
3. Clearly mark the RMA number on the outside of the box.
4. A customer service representative will arrange for pick up of the item.